COVID-19 update

Latest Coronavirus updates

We monitor closely the situation around the world. EasySkinz is a manufacturer, NOT reseller, which means that we produce in unlimited quantity all of our products and we are not affected by any shortages. We will dispatch your order within our normal timeframe stated below, however the postal operators around the world can process mail slower than usual, so please, do allow more time for delivery. As previously advised by the World Health Organisation, coronaviruses do not survive for long on objects. It is therefore 100% safe to receive postal items! As a manufacturer, we handle the A-to-Z process - manufacturing, order processing and fulfilment under one roof, practicing the highest possible hygiene. We thank you for your loyalty and understanding despite these unfortunate circumstances for everyone. 

We use Royal Mail for all of our deliveries. You can check the Royal Mail's International Incident Bulletin HERE (updated daily)

Delivery Information

All information related to the delivery of your order

As proud winners of the Queen's Award for Enterprise in International Trade category, we certainly ship all over the world - every single country to be exact. Shipping costs will apply and will be added at checkout. We recently added improved shipping experience by offering fast and very secure FREE WORLDWIDE TRACKED delivery for any order above £25 (25 GBP, British Pound Sterling). Remember - if you switch to another currency during checkout, you can use Google to see how much you need to spend in your local currency in order to meet the £25 (GBP, British Pound Sterling) threshold. Always round this amount to be sure that the option will be triggered.

It depends on where you are. Orders processed from the United Kingdom will take 1-5 business days to arrive. Orders with delivery address in Europe usually take 5-15 business days maximum. Orders to the rest of the world take 10-20 business days. We have improved our delivery services and now every package comes with the new and improved 2D barcoded shipping label for the United Kingdom and for some remote countries. For all other international destination we partner with P2P - a FedEx company that offers a very good delivery solution with email notification, a tracking number and more.

We use the British postal operator - RoyalMail for our UK orders and P2P (a FedEx company) for our international deliveries.

Your estimated delivery time is in your Shipping Confirmation email. For easier managing, we separate all deliveries into three zones - UK, Europe and Rest of the world. When you look at your Shipping confirmation email, make sure to consider your country into one of these 3 categories and therefore check the estimated waiting time for this zone. 

As opposed to many other companies, our product fits in a letter size envelope and we use normal post, which makes deliveries to a PO BOX absolutely acceptable.

For the UK only: please do not choose the "Signed For" delivery option when you're willing to use PO BOX as your delivery address, because sometimes RoyalMail mail return the mail.

We can deliver to your permanent residential address or your place of employment. As we use normal post your package can literally arrive at any address. We always advise, in case you're using a company address, to put "FAO:" before your name. This helps the mail to be passed to you by whoever is receiving the business mail. If you work for a larger company you may also add STAFF ID and the company name so to be sure that once received, the letter will be passed to you. 

Once processed and packed by our great team in the UK, your package will be collected by RoyalMail or P2P (a FedEx company) and will start moving throughout their network. If you are in the UK the package will arrive as any other daily delivery you usually receive by RoyalMail and yes - in most cases the package goes straight through your door letterbox. Every UK package now travels with 2D barcoded service and free online delivery confirmation. If you are ordering from abroad P2P will process your package at their London's Heathrow hub and will send you an email confirmation when this is done. Then, the package will be boarded on their cargo planes to your country. Once the package reaches your country it will be handled by your local post or a courier they partner with and therefore delivered again as you usually receive letters, bank statements, bills and etc. on paper by them. When you look at the P2P's tracking page, you will notice that there is a space for a "Tracking number" and the number there will be different than the one in your order. When you want reach your local post and discuss the delivery with them, please use this tracking number, rather than the P2P's one.

It is up to the customer to provide valid address as per their local post's requirements. Some countries have very specific requirements and we simply print the address as provided by the customer. Therefore please ensure that you're providing all required information to ensure smooth and faster delivery experience.

RoyalMail has an amazing guidance - HERE

And also - HERE

That's absolutely normal. We assign the tracking number at the first step of the order's processing. We need up to 3 business days to complete your order and then RoyalMail may need a little more time, from the moment they are in physical possession of your package, until it scans the tracking and updates the information online. Remember - all UK tracked services we use are called Delivery Confirmation services. It means that any tracking information will be updated after successful or attempted delivery only, but will not show the whole journey to you.

Yes, you certainly can. It means that we will send your order directly to the recipient so you could easily order gifts for your loved ones. Make sure to provide valid billing address though, which must always match the credit/debit card you're using for payment. The billing address can be different from the shipping address.  

We always try to send all orders as soon as possible, so if you need to change your address make sure to inform us via email at hello@easyskinz.com in the following timeframe:

- For UK orders: maximum 3 hours after placing your order

- For international orders: maximum 6 hours after placing your order

*COVID-19 update: due to the fact that most of our colleagues working from home we can no longer guarantee that address change would be possible. We've added a "Review" step during checkout to ensure that you will double check the address you've provided.

We proudly produce all of our skins in the United Kingdom and we fulfil 100% of our orders from here. We have a full and complete A-to-Z operation - everything is designed, produced and shipped/processed under one roof. We're NOT a dropshipping website. :)

Order Issues

All information related to the ordering process

We aim to dispatch all orders as soon as possible - in up to 3 business days maximum. If you place your order on Friday afternoon for example, it may stays unfulfilled by Monday. If there's a national holiday, as such as, but not limited to - Bank Holidays, Christmas, New Year and etc. please do allow a few more days, because we and the post may be closed. After big sale events as such as Black Friday and Boxing Day we receive more orders than usual, which may cause delays in order's processing for a few days. 

We're really quick in processing your order, which means that sometimes we may not be able to change it. No matter what, please write to us as soon as possible, but not later than 6 hours from the moment you've placed your order at hello@easyskinz.com 

*COVID-19 update: due to the fact that most of our colleagues working from home we can no longer guarantee that any change would be possible. We've added a "Review" step during checkout to ensure that you will double check all the information and products before to place your order.


We will always ensure sorting out any issues with faulty items straight away.

As soon as you discover a fault, please contact us via email at hello@easyskinz.com and include the following information to speed the things up:

1. Your 6 digit order number

2. Description of the fault

3. Pictures of the fault 

We will always ensure sorting this out straight away. If one of the items you received isn't what you ordered, please send us an email at hello@easyskinz.com with the following information:

1. Your 6 digit order number

2. Picture of the item/s received and the full content of your delivery

3. The name of the item you wanted to receive initially

We are really quick in processing your order and therefore sometimes might be too late to cancel it straight away. This has nothing to do with returns and relates only to cancellations before receiving your item. However, we will try our best. Make sure to send us an email with Subject line "URGENT - CANCEL MY ORDER" at hello@easyskinz.com no later than 30 minutes after the moment you've placed it. It may take some time to get back to you and you may still receive order updates in the meantime, until we respond, so please, ignore them. 

*COVID-19 update: due to the fact that most of our colleagues working from home we can no longer guarantee that any changes will be accepted. We've added a "Review" step during checkout to ensure that you will double check the address and all products you are purchasing. Remember that you can ALWAYS request a return when you receive your order. We can't simply guarantee any changes prior the fulfilment.


We want you to love our products and we're sad to hear that you're even considering a return. But of course, we offer extended 31 days returns. For more details, please read through our complete Refund Policy - HERE

We would advise you to send us  an email at hello@easyskinz.com because more than 45% of people return an item for a problem that it's easy to be resolved. Give us a chance to explain more and to try helping you out. 

Please, do not send anything back until we respond to your email, which will also contains instructions for you to follow. 

That's absolutely possible! Simply leave a note in cart's section - THIS ORDER IS A GIFT (this helps us ensure that no price will be disclosed), fill out the shipping address of the person you're sending to, but ensure that the billing address is the same as the one associated with the card you're using for payment. The order will be shipped out to the Shipping Address, not the Billing Address. We're not able to provide gift boxes, but we will ensure that the recipient won't see any receipts or details - they will be provided to you via email (your Order's Confirmation and Shipping's Confirmation emails).

Please, carefully check the following possible scenarios:

1. We may have included a special notice that one or more of the ordered products are missing and will be send separately without any additional shipping charges. This happens when we couldn't produce the item on time, or we were facing some extraordinary issues with it. 

2. If you have ordered 2 or more skins in order to reduce the amount of plastic we use, we may have put them in one plastic bag - open the bag with the skin and check inside. It might not be very comfortable, but this is one of the things we do to lessen our impact on the environment. 

3. We made a mistake and really missed to send out one of your items: we're extremely sorry if that's the case, but please make sure to email us as soon as possible at hello@easyskinz.com and we will resolve this straight away. 

This is the last thing we want to hear and we're sorry if we've missed helping you out on time. All you have to do is to send us an email at hello@easyskinz.com and we will resolve any issue you might have and will support you entirely until you're fully satisfied. 

The EasySkinz™ Brand and our Products

We are the world's only award-winning skin maker

We, at EasySkinz, always aim to provide you with the best possible experience. Part of the process is to develop and produce outstanding products. Therefore announced on the 23rd April 2019, EasySkinz has been honoured with a 2019 Queen’s Award for Enterprise in International Trade. This is the world's most prestigious business award, personally approved by Her Majesty Queen Elizabeth II. 

Now in their 53rd year (as of 2019), the Queen’s Awards for Enterprise are the most prestigious business awards in the UK. The awards were first established in 1965. The awards celebrate the success of exciting and innovative businesses which are leading the way with pioneering products or services, delivering impressive social mobility programmes or showing their commitment to excellent sustainable development practices.

The full press release could be found here: https://easyskinz.com/blogs/news/easyskinz-wins-the-queens-award-for-enterprise

We are located in the United Kingdom, but we ship our products all around the world - fast and efficient. As holders of the Queen's Award for Enterprise in International Trade category, we aim to consider ourselves a Global brand and we'd be happy to serve you no matter where you're located. 

EasySkinz was established back in 2014 in the United Kingdom. We have been providing you with the world's best skins ever since and we constantly improve our products and services in order to meet your highest expectations. 

EasySkinz is very popular brand on social media. We have Snapchat account, Facebook Page, Instagram account, Twitter, Pinterest, YouTube and etc. with more than 700,000+ followers in total. You can check the bottom of our website for links to our social media accounts. 

We produce all of our skins, but we don't offer custom skins as of yet, due to the fact that our machines produce large quantities at once. This may change at any one time, so make sure to refer to the information provided at our website. 

We ship all orders from our own warehouse in the United Kingdom to any part of the world. 

All of our skins are unique and proudly designed and 100% produced by our team in the United Kingdom.

We are certainly NOT a dropshipping website. We produce our own products and we ship them to you from the United Kingdom. We don't rely on somebody else and we're both a manufacturer and direct-to-consumer seller. 

Great news! You have got one of our amazing skins and now it's time to apply it to complete the look. We have prepared dedicated Install Videos to ease this process and to help you achieve the best possible results. We may not have videos for all devices, but you can use any other video, because the process of installation is always the same.

A few important steps that can't be missed are:

1. Use a hair dryer all-around your device to soften the edges and all curved parts.Don't worry - this will not cause any damage to your device. 

2. Prior application make sure to clean your device to perfection to avoid any dust or dirt to be left behind, because this may case some bumps and bubbles. 

3. Watch one or more of our install videos here: http://esinstall.video/

If you've got one of our screen protectors with your skin, make sure to install it before the skin. The newer devices come with edge-to-edge screens, therefore we no longer have skins for the front part of the phone, which means you can simply apply your screen protector on the front and the skin on the rest of your device. If you are using an older phone, as such as iPhone 8 and earlier models, you will receive front skin as well. In this case you will have to apply the screen protector first and then our front skin over it. The screen protector will always be a little smaller than the front skin, therefore make sure to heat the edges with a hair dryer when you complete the application of both to ensure seamless results.  

Payments, Gift Vouchers, Promotions

All information related to the financial part of the business

We pride ourselves in offering the widest possible payment options for your convenience. And we will never charge you any payment fees. Here are some of them:

- All major debit and credit cards, including American Express

- PayPal

- Amazon Pay

- Skrill (this system offers complex local payment options depending on your country. If you are from the Netherlands for example and prefer to use iDeal, select Skrill during checkout and iDeal should be provided as an option)

- Coins, as such as Bitcoin and Litecoin

- Apple Pay (make sure you are visiting our website from Safari browser)

- Google Pay (also known as GPay. It's advised to use Chrome browser to make this payment even faster)

- Klarna (United Kingdom only) - Buy Now, Pay in 30 days regardless the amount, or pay in 3 equal interest-free monthly instalments if your order is above £35 after discounts and shipping

- Clearpay (United Kingdom only) - pay in 4 interest-free instalments every 2 weeks, regardless the order's total.

- LAYBUY (United Kingdom, Australia & New Zealand only) - pay over 6 weeks interest-free, regardless the order's total.

Unfortunately, as we are based in the United Kingdom, COD is not supported. But Skrill, one of the payment platforms weare supporting, provides local payment options. Make sure to select Skrill during checkout and see what cash options, if any, are available for your country. 

We usually charge your account at the moment of your order, however it may take up to 3-5 business days until you see the actual transaction in your bank statement. 

Our main currency is GBP - British Pound Sterling (£). And all prices are listed in GBP unless you have chosen another currency. We're happy to be offering support for 10 currencies in total, which means that you can pay in any of these 10 currencies. In order to change the currency from GBP to another one, please follow the steps below:

- For mobile users: Click on the icon that opens our main menu (top left). Scroll down to the bottom and you will see "Currency GBP", click on it and select the currency you wish to use.

- For desktop users: at the bottom you will see a Currency drop-down menu with GBP currency selected by default. You can select this menu and therefore choose one of the other supported currencies. 

If your currency is not listed you can certainly still place your order without any problems. We recommend using GBP in this case and pay as normal. Then your bank or payment provider will exchange the amount from GBP to your local currency automatically, depending on the your account's currency.

Example: you are visiting our website from India, you choose your products, complete your shopping and go to checkout. Select any of the payment methods and pay with your credit or debit card, PayPal and etc. from India. If you order's total was £10, then 943 INR will be deducted from your account (approximately as of the exchange rate valid on 01.01.2020). Your bank will always use the daily rates, therefore sometimes you may be charged less or more in your local currency. We always advise you to use Google Search to check the current exchange rates between GBP and your local currency. 

You can see the "Buy with Apple Pay" option when you're visiting our website from a Mac device, iPad or iPhone only on Safari browser. If you're currently logged in via Facebook/Instagram browser, Chrome or any other, make sure to visit our website from Safari and you will see the option. When paying with Apple Pay, make sure that your shipping address is up-to-date, because this way of payment is faster and sometimes it's possible to select the wrong address, which may cause issues with your order arriving on time. 

This is very convenient and easy way to pay for your order. If you have saved your card in your Google Account you can select Google Pay option during checkout, or even in cart's section and to complete your order using the details from your Google Account. As this payment method offers faster and shortened  checkout experience, please ensure that the shipping address is up-to-date to avoid any delays or issues with your order. 

We're extremely happy to offer you Amazon Pay payment method without any extra charges. When selecting Amazon Pay during checkout, you will be asked to log-in with your Amazon account and you will see all stored cards and addresses from your Amazon account. Select the correct address and check it at least twice to ensure it's up-to-date and then select the payment card you prefer to use. When you place your order with Amazon Pay you will be fully covered by Amazon's A-to-Z protection, even though you're placing an order at our website and not the Amazon directly. All orders paid with Amazon Pay will be dispatched by us as normal and they will not be fulfilled by Amazon. 

Of course you can. This is one of our most popular payment methods which gives you flexibility and also adds protection to your order. We will never refuse support or help if you have an issue, so no matter what payment method you've used, make sure to get in touch with us directly at hello@easyskinz.com

If your payment was declined then we haven't charged you and your order was not placed. It is important to place your order again. Possible reasons for this issue and how to solve them:

1. A temporary issue with your bank's systems. It happens sometimes, so placing your order again should resolve the issue;

2. Wrong billing address - the billing address must always be the same as the one specified in the bank that issued your card (or PayPal account etc.). You can use different shipping address, but the billing address must always be accurate, otherwise your payment might be cancelled by the payment provider;

3. For EU and UK customers: your bank might be supporting the new strong customer authentication, which means that every time you place an order online you will be sent a SMS message with unique code. If that's the case and the system requires from you to provide this code during payment, make sure it is entirely correct, otherwise your payment might be declined;

4. Your card does not allow international payments for some reason: speak with your bank and ask them if your card can be used on international websites for online payments, or simply use PayPal instead, which should solve the issue in most cases. 

Sales tax is charged in the USA, but we are based in the United Kingdom so if you're buying from the United States you won't be charged any sales tax. For the UK and EU customers we charge VAT, but it is already included in the final price and will not be charged separately. 

Our website is based in the United Kingdom, which is not part of the European Union, therefore VAT will not be charged, nor can be reclaimed.

It is very easy as with any other online retailer.

Step 1: Select your product and open the product's page

Step 2: Click "Add to basket" to place the item you want to buy in your Shopping Cart

Step 3: Once you've finished shopping, click on the bag icon to view all items in your cart. When ready select "Checkout" to continue.

Step 4: Complete your information and provide accurate details, address, phone etc. 

Step 5: Click on the "Continue to Shipping" button and select your preferable shipping method available for you.

Step 6: Click on the "Continue to payment" and select your preferable payment method. 

Step 7: Click on "Review" and double check all the details

Step 8: Click on the "Pay Now" when ready to complete your order. This is also the step when you need to confirm the billing address - if it is not the same as the shipping address, make sure to select "Use different billing address" to complete this section. The billing address must always be the same, as the one held by your bank for this payment card in particular to ensure fast and successful payment. 

If you using mobile version of our website: discount code should be applied during Checkout (the step, following the Cart). At the top of the page just before to start filling out your details and under our logo, you need to click on the "Show order summary". An expandable section will appears and you can apply you discount code in the special "Gift card or discount code" field, followed by confirmation by clicking on the "Arrow" icon next to it. 

For desktop users: when you are ready with your shopping and continue to Checkout from the Cart section you will find your Order Summary on the right. There you will also see the dedicated field, called "Gift card or discount code". Write your code there and then confirm by pressing "Apply" button next to it. 

Discount codes are great and we know how much you love them. However, we may offer them from time to time on different occasions, as for example if you subscribe to our newsletter, or if you have placed an order with us and you got your loyalty discount code. These may change at any one time, so make sure to explore our website for possible current promos. Please, also remember that discount codes in most cases can't be used in conjunction with any other offer, so your code might not be accepted, if for example we have another seasonal sale at the current moment, as such "Black Friday" that gives you greater discounts. 

If we issued a refund, you should have received an email confirmation already. From this moment, please do allow 3 to 5 business days until your bank credit bank the refunded by us amount. If you returned your order and still haven't received a refund confirmation's email, it means that we may still haven't got your return. Once we receive your return, we usually need 1-3 days to process it and to arrange the refund for it. If we need to ask you something in regards to your return, we will make sure to get in touch with you via email. Please, refer to our Refund Policy which explains how to prepare your return. It is essential to include your order number and details, otherwise we may not recognise who is sending the order back. When possible, always use a tracked delivery for your return, or request a free proof of posting from the post office upon sending your order back to us. 

Want to buy skins, but pay for them later? Klarna gives you the chance to try before you buy. Shop now but pay later. Just selected Buy now, pay later with Klarna’ at the checkout!

- 30 days to pay

- No account sign up needed

- You must be 18 and a UK resident

- No credit application

- Klarna emails payment instructions straight to you

If you spend more than £35, you can spread the cost in 3 equal monthly interest-free payments. If you order total is above £35 and you select 'Buy now, pay later with Klarna' during checkout, you will see this option for you.

Shop now. Pay later. Always interest-free.We’re making it easier to get what you want, when you want it.

How it works?

Clearpay offers instalment plans for online shoppers. Buy what you want today, pay it in 4 instalments, interest-free.

1. Add items to the basket, and choose Clearpay at checkout.

2. Simply follow the instructions and complete your checkout. Clearpay’s proprietary platform makes it quick and easy to get approved and keep shopping.

3. Your purchase will be split into 4 payments, payable every 2 weeks.

What you need?

1. A debit or credit card

2. To be over 18 years old

3. Be a UK resident


Laybuy lets you spread payments (interest free) over 6 weekly instalments

1. Simply select Laybuy as your payment method at checkout

2. Login or sign up for an account in minutes

3. Choose your payment day & select pay now

4. All done! Payments will be taken each week automatically


Payments

Pay your first instalment when you order. The remaining 5 payments will automatically be taken each week on your selected payment day, from the debit or credit card you entered at checkout. All payment information including a payment schedule can be viewed at any time through your Laybuy account.

What you need to get started:

1. A UK, Australia or New Zealand bank account

2. Be 18 years of age or older

3. A UK, Australia or New Zealand residential address



Partnerships & Wholesale

Information for influencers and resellers

We would love to hear more about your channel and to discuss possible collaboration. We receive many requests and we can't accept all of them, but please simply follow these steps:

1. Make sure to check if we support the device you plan to use for your review.

2. Send us an email at hello@easyskinz.com with the details below.

- Link to your YouTube/Instagram channel/account

- How have you heard about EasySkinz?

- The device's model which you plan to use for your review

Our team will get back to you shortly if we approve your request. 

EasySkinz is the world's only manufacturer of skins for electronic devices honoured with the Queen's Award for Enterprise - the most prestigious Royal recognition any business could ever get. Proven in years we've been providing our customers with outstanding service and the products of the highest possible quality since 2014. We produce and design all of our skins in the United Kingdom, but EasySkinz is a popular brand all around the world nowadays. 

We would be happy to hear your story and to offer you options to become an authorised reseller of  our products. You will be selling products from an already established brand, which guarantees success. Many people from all around the world would be pleased to have a local retailer who sells the original EasySkinz products.

We would expect and be happy to receive more information about you, your business, location and your plans. 

You can get in touch with us at hello@easyskinz.com

Country-Specific Delivery & Address Details

Make sure to provide a correct address for swift and fast delivery

We deliver your package with RoyalMail 24, RoyalMail 48 or RoyalMail 1st Class SignedFor depending on the chosen by you option during checkout. We always need from 1 to 3 business days to process and dispatch your order, which means that you need to add this to the RoyalMail's average delivery time below. Even if we mark the order as "Shipped" it may still require processing during the mentioned time frame.

- RoyalMail 24: aims to deliver in 1 to 3 business days

- RoyalMail 48: aims to deliver in 2 to 5 business days

- RoyalMail 1st Class SignedFor: aims to deliver in 1 to 3 business days. Signature required upon delivery. If you're not present, RoyalMail will leave a "Something For You" card with instructions how to arrange new delivery date or collection

A business day is any day between Monday and Friday only, excluding all national holidays, Saturday and Sunday. 

Improved and more reliable service:

From the beginning of 2020 all of our deliveries within the UK regardless of the service will be travelling with the new 2D barcodes, which means that a Delivery Confirmation ID will be assigned to any package and the same will be updated as tracking number in your order. You can use the assigned code to see your delivery confirmation on RoyalMail's website. The postman will scan your package and GPS details will be recorded to the 2D barcode, which means that if your package is missing, but at the same time is showing "delivered" we can request from RoyalMail an access to the exact geo-location of the moment when the particular package was updated as "delivered" and therefore confirm whether the address of the delivery was the correct one. 

Important: The online delivery confirmations and the tracking numbers assigned to RoyalMail 1st Class SignedFor packages do not show the full movement of your order. They only show update upon successful or attempted delivery. If there are no updates online, this is absolutely normal and your package is still moving through RoyalMail's network. 

How to address my order correctly? 

It is essential to provide accurate and complete address which ensures faster sorting and therefore smoother delivery experience. For example always write the full street name, not only the house number and the postcode. In either way your package will arrive, but with house number and postcode the package will be handled for manual sorting which will delay your overall delivery with up to 2 days. 

- For residential addresses: house number and street name, or street name, building number and flat number.

- For flatshare, house share & flat share accommodations: make sure to write your room's ID or number if applicable to avoid anybody else opening your mail by mistake.

- For business addresses: company name's section during checkout must be completed and exact Unit number to be mentioned. 

- For student accomodations: make sure to mention the name of the accomodation in "Company" field, then the full address and your room or flat number (this is mandatory) 

- For forwarding addresses in the UK (as such as Aramex): some people use forwarding addresses in the United Kingdom to shop from abroad, which is great option to improve the delivery and to have an access to British based brands. If you're using a forwarding address, make sure to select the RoyalMail 1st Class SignedFor service, because of these companies require a full tracking number assigned in order to allow you to follow your incoming mail online. It is also mandatory to add your unique ID (provided to you by the forwarding company) within the address to ensure that the company will assign the package to your account. 

We would always advise you to check the official's RoyalMail address database to see how your address appears exactly: HERE

Important links to use:

- Tracking and Online Delivery Confirmation: HERE

- Arrange a redelivery if you have got "Something For You" card from RoyalMail: HERE